FAQs

We will try to have the start up kits at your door within a few days. If there is a delay then we will contact you. We will send an email the night before your collection will start.Typically it will be a week to week and a half before your first pickup.

Brookline- Monday Pickup

Dormont- Monday Pickup

Fox Chapel- Tuesday Pickup

Highland Park- Wednesday Pickup

Lawrenceville- Wednesday Pickup

Morningside- Wednesday Pickup

Mt Lebanon- Monday Pickup

Mt Washington- Friday Pickup

Shadyside- Tuesday Pickup

Stanton Heights-Wednesday PIckup

Squirrel Hill- Wednesday Pickup

Food waste-fruit and vegetables, meat, bones, eggs and shells, grains, dairy, tea bags, coffee grounds and coffee filters, BPI compostable serviceware and paper products, non bleached paper napkins.  The list is also located on the How it works tab. We provide a Yes and No list on your bin.  

Log in to the customer portal to schedule a skip or respond to your service reminder email or text.

Please use our contact form so we can replace your lid. If you need a new container altogether please email us. Lids will be free but new container may incur a cost.  

You can choose to cancel at anytime.  Please go to member access to do so.

We use compostable bags for ease in transport and cleaning of collection equipment. If you run out of bags and/ or are ok with regularly cleaning your bucket, feel free to go bagless. It's your bucket! 

To order more bags you can find a link under Member Access.

You don't have to buy bags from us, but any bag used needs to be BPI Certified Compostable. You can purchase compostable liner bags at Rolliers Hardware in Mt Lebanon, PA or Roxanne's Refillery in Bellvue, PA.

After signing up for the service we presume all customers want to receive the bag.  Just email us at info@thecompostpeople.com to indicate your preference.  

All the food that goes into the disposal only gets chopped and then still needs to be processed by the water treatment facility. It is reported that the Allegheny County Sanitary Authority incinerates ⅓ of the biosolids, landfills ⅓, and ships the other ⅓ to Ohio for application to farm fields.

For COMMERCIAL food waste collection and composting services please contact us at email us at info@thecompostpeople.com

As we expand we will be looking for neighborhoods that have a lot of interest.  Please sign up on the contacts page and have your neighbors sign up as well. We hope to come to your area soon.  

Some compostable materials contain harmful glues or dyes that do not break down. We are trying to make sure that the compost you get will help your garden, not hurt it. We are always monitoring products and will make sure we keep the most up to date information on our website under HOW IT WORKS.

Commercial composting achieve temperatures that most backyard compost bins can't due to volume of material (120-160 degrees F). Our processor also has large amounts carbon material to offset the nitrogen rich meat.

All customers receive 10 gallons of compost if they want it. We plan to deliver compost late April to begining of May.